Refund Policy

Last updated: 25 August 2026

How WalkEase Pro is billed

WalkEase Pro is an in-app subscription bought through the App Store. Apple takes the payment, Apple is the merchant of record, and your receipt comes from Apple — not from WalkEase.

Free trial

WalkEase Pro starts with a 14-day free trial. You are not charged during the trial. To avoid being charged, cancel at least 24 hours before the trial ends — see Cancelling below. Any unused part of a free trial is forfeited if you subscribe before it finishes.

Requesting a refund

Because Apple takes the payment, refunds are requested from Apple and granted at Apple's discretion under their standard terms. WalkEase cannot issue a refund for an App Store purchase directly.

• Go to reportaproblem.apple.com and sign in with the Apple ID you subscribed with, or
• on your iPhone, open Settings → your name → Media & Purchases → View Account → Purchase History, then choose the charge and tap Report a Problem.

If something has gone wrong with WalkEase itself, please email support@walkease.app first. We would much rather fix the problem, and we will happily back up your refund request to Apple if you would still prefer one.

Cancelling

You can cancel at any time from your Apple ID, and you keep Pro until the end of the period you have already paid for. Cancel at least 24 hours before the renewal date, or that period will renew.

• On your iPhone: Settings → your name → Subscriptions → WalkEase → Cancel Subscription.

Cancelling stops future charges. It does not delete your account or your data — everything stays exactly as it is, and you can resubscribe whenever you like. If you want your account and data removed as well, you can delete your account from Profile inside the app.

Card payments to your dog walker

If you are a client who paid a dog walker through a WalkEase payment link, that is a separate payment for a real-world service, taken by Stripe and paid directly to your walker. WalkEase takes no share of it and cannot refund it. Please contact your walker directly.

Questions

Email support@walkease.app and we will help. See also our Terms and Privacy Policy.