Support & Help

Need a hand with WalkEase? We're happy to help. Email us any time and we'll get back to you within one working day.

support@walkease.app

Frequently asked questions

How do I add a client and their dog?

Open the Clients tab and tap Add client. You can add their dog (with its walk rates) on the same screen.

How do invoices work?

Each dog has an hourly rate for solo and pack walks. Go to Invoices, pick a client and a date range, and WalkEase totals up their walks automatically. You can then share the invoice as a PDF and mark it paid.

What's included in WalkEase Pro?

Pro (£9.99/month) unlocks pack walks, route planning, and unlimited AI message writing. You can subscribe from the Profile tab.

How do I cancel my subscription?

Subscriptions are billed through your Apple ID. To cancel, open the iOS Settings app, tap your name → Subscriptions → WalkEase → Cancel Subscription. You'll keep Pro until the end of the current period.

How do I delete my account or data?

Email support@walkease.app and we'll delete your account and data within 30 days. See our Privacy Notice for details.

Still stuck?

Email support@walkease.app with a description of the problem (and a screenshot if you can) and we'll sort it out.